Cancellation and Refund

At KINGVISH PVT. LTD., we take immense pride in the quality and craftsmanship of our products. Each piece is meticulously crafted to meet the highest standards, ensuring your satisfaction and delight. We understand that online shopping can sometimes raise concerns, but rest assured, your trust is our priority.

1. Damaged Products:
We inspect all items before they are shipped to ensure they are free of defects. In the rare event that you receive a damaged product, please contact our customer support team within [24hrs after the product is delivered] of receiving your order. We will gladly assist you in the replacement process. To expedite the process, please provide clear photographs of the damaged product and its packaging when contacting us.

2. How to Contact Us:
If you receive a damaged product or have any concerns about your purchase, please get in touch with our customer support team via email at kingvish@kingvish.com or by phone at +91 9372950180. Our dedicated team is here to assist you and ensure that your concerns are addressed promptly and satisfactorily.

3. Exceptions:
Please note that for hygiene and safety reasons, certain items such as pierced earrings may not be eligible for return unless they are received in a damaged or defective condition. Custom-made or personalized items are also exempt from our return policy, except in cases of damage or defects.

4. Cancellation Policy:
Once an order is placed, it cannot be canceled or modified. Please review your order carefully before confirming your purchase to avoid any issues.

5. Refunds:
We do not offer refunds for products unless they are received in a damaged or defective condition. In such cases, we will replace the item(s) in question. Refunds are not provided for any other reasons, including but not limited to buyer’s remorse or dissatisfaction with the product.

Thank you for your understanding and cooperation. Your satisfaction is our top priority, and we are dedicated to providing you with a delightful shopping experience at KINGVISH PVT. LTD..